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Troubleshooting
Most “bugs” are path or day mismatches: logged in the wrong place, viewed the wrong day, or saved rows without kcal. Walk the checklist before you lose a week of patience.
Reproduce once on Home with a simple meal that has clear kcal. If Progress moves, the system works — fix the path, not your motivation.
If something feels broken, run the three checks: Home log path, selected day, kcal on the row.
Why this matters
Troubleshooting skill protects Consistency over Intensity. People quit when they think the product ignored their effort — often the effort landed in an empty row or another date.
Sync delays, offline moments, and confirm-skipped voice drafts also confuse. A short ritual finds the cause without shame.
When it’s truly stuck, hello@kcal.lol helps faster if you can say what you tried: device, day, whether Home or Foodiary, and a screenshot if possible.
What to understand
Highest-frequency issues.
- 1
Progress at 0 — blank kcal, placeholders, or no Home log
- 2
Wrong day — late logs / selected date mismatch
- 3
Voice/camera draft not saved — confirm skipped
- 4
Meal Plan vs diary confusion — intent logged as intake (or intake never logged)
- 5
Sync / reinstall surprises — auth and recovery gaps
Truth: Often the data is in Foodiary on another day or without energy fields. Inspect before panicking.
Truth: Reinstall without a clear auth/recovery plan can make things worse. Diagnose first.
How to do this in real life
Use this order every time.
- 1
Log one known meal on Home with Buddy; confirm save
- 2
Open Foodiary for today — see the row and its kcal/protein
- 3
Open Progress — confirm it responds
- 4
If empty: check selected day; fix blank-kcal rows; avoid duplicate manual empties
- 5
For voice/camera: retry and explicitly confirm
- 6
Still stuck: note device + time + what you tapped; email hello@kcal.lol
The Quick Guide (WHAT / WHY / HOW) matches this path. Buddy capture with nutrition is the fastest proof the loop is alive.
Progress at 0
Blank-kcal Foodiary rows do not feed Progress. Prefer Buddy logs from Home. Edit rows to include energy or delete useless placeholders.
- 1
Home → Log → confirm
- 2
Foodiary → verify numbers
- 3
Progress → refresh view / revisit today
Wrong day
Check the date control in Foodiary. Late-night entries may sit on yesterday or tomorrow relative to your mental model. Align the day you’re judging in Progress.
Sync and auth
Confirm you’re on a trusted/paired device and online long enough to sync. If you switched phones, finish pairing before declaring data missing.
Common mistakes
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“I added five empty Foodiary lines to “force” Progress.”
Empty lines add noise. One complete Buddy log teaches more.
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“I emailed support with only “it doesn’t work.””
Path, day, and screenshot cut resolution time dramatically.
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“I stopped logging for a week until it’s fixed.”
Try the Home proof log first. Often you’re unblocked in two minutes — and gaps hurt learning.
You are not failing the app. Walk Home → Foodiary → Progress once with a real meal. Most mysteries end there — and Buddy will be waiting at the next log.
Open App Invitation-only product.